DOCUMENTATIONLast updated: Mar 17, 2026
Why my customer feedback request is not showing?
To send a customer feedback request, please make sure that: The user has interacted with you (your bot) within the last 24 hours (once feedback request is received they can provide the feedback within up to 7 days) Do you have the correct privacy policy URL? You need a privacy po…
To send a customer feedback request, please make sure that:
The user has interacted with you (your bot) within the last 24 hours (once feedback request is received they can provide the feedback within up to 7 days)
Do you have the correct privacy policy URL? You need a privacy policy URL of your own business, not one from NewAge AI. Also, make sure it starts with "https://". See screenshots below,
For more details please check this Facebook Document: <click here>