How to get help?

In this help document, you will learn how to get help and also how to submit a support ticket.

Knowledge base NewAge AI have very good documented help documents, you can find most of your answers here: Help Center

More and more content is added daily.

​

YouTube Channel

NewAge AI always publishes new videos about training, tutorials, feature releases, tricks & tips.

You can subscribe to our youtube channel, and always stay up to date.

We also set up the playlist you can get started right away.

• ​​

• ​​

• ​​

​

NewAge AI Academy

NewAge AI is also offering NewAge AI academy, where you can learn about different features & functions of NewAge AI in a more structured way. (more details here)

​

Docs/Help Center

NewAge AI offers Docs and Help portals to consult and seek guidance.

• ​Docs​

​

NewAge AI Facebook Group

NewAge AI has a booming & active Facebook Group. You can always ask questions about anything you want in our Facebook Group.

We encourage our group members to ask questions in our Facebook group directly if it's not a bug-related question.

If you haven't already, you can join our Facebook group by clicking here.

​

Submit a support ticket

Last but not least, you can submit a support ticket right in your dashboard.

We encourage you to submit the support ticket regarding the bugs you experience & account issues.

For the bug-related issues, we need detailed (and step by step) instructions or videos to understand the structure of the flow and the root cause of the issue to be able to provide a quick resolution.

To be able to provide effective and timely resolution, it is important that all Support emails include the following information;

• Detailed description

• Video (preferred) / Screenshots of the concern

• Consent to confirm If you allow NewAge AI Support to access your Workspace to investigate the issue and to conduct tests on your behalf.

In the NewAge AI dashboard, you can find the email link at the top right corner. Please follow the instruction below