How to Create Viber Chatbot

NewAge AI Dashboard

From Viber Channel, click on ‘Add New Viber Bot’. (as shown in the image below)

Viber Channel Page

Adding new Viber Bot

Registering App For Viber Bot (Post 2024 Update)

Applying to create and publish a chatbot on Rakuten Viber is easy. Here are two ways to apply for a chatbot:

Alternatively, you can also reach out directly to their team here. They will manually review the application and advise you on next steps, as well as answer any questions about other Rakuten Viber for Business solutions that might fit your goals and work well with your chatbot.

Form to Apply for App: https://share.hsforms.com/12pxGHMtAS3yq_3KcxQ6g1A4fpwx

To Learn more: https://help.viber.com/hc/en-us/articles/15247629658525-Bot-commercial-model

Each calendar month, chatbot owners are charged a maintenance fee of EUR 100 per bot (or as otherwise may be agreed in writing via a signed addendum), as well as the bill for the delivered chatbot-initiated messages.

Unlimited session messages are included with the monthly maintenance fee.

Maintenance fee shall no longer be required as of the deactivation of a bot.

Copy the Viber Bot Token and paste it in the NewAge AI Viber channel. Click ‘Add’ at the bottom right corner of the screen.

Entering Viber Bot Token in NewAge AI

We have successfully connected Viber Bot with NewAge AI Viber Channel.

Viber Bot successfully connected

Now click on ‘Create Flow’ to start creating your Viber Chatbot.

Hope this article was helpful. If you require further assistance please do not hesitate to post in the NewAge AI community or reach out to NewAge AI Support and NewAge AI family will be happy to assist.

Viber Channel Limitations

1- Location

Share location option is only available on mobile phones and not on desktop

2- File

The file uploaded by the user will be sent to Viber and NewAge AI will get a URL link for the file. You are unable to put this URL link in a "Send Message - File" because the link from Viber is not a direct file link.

Alternatively, to send the file back to your user, you can use "Send Message - Text" to print the link, the user can tap the link to download the file.

3- Send Message

For Each: JSON should be under 2000 characters.
Ecommerce: The JSON should be under 2000 characters so you might be unable to list 10 products per page according to your products information length (try 5 or 6 per page).