Shopify Triggers

NewAge AI now supports native webhook integration with Shopify. There is now no need to use inbound webhooks anymore as not only this native integration has any webhook limitations but also avoids other problems such a removal of webhooks from shopify store, unresponsive and empty payloads etc.

Re-Establishing Connection with Shopify

Re-establishing connection with shopify in an important step for this update to start working. Follow the steps below to establish the connection:

On Workspace dashboard, click on Integrations and then click on shopify. Afterwards click on Save button and your connection will be re-established.

Finding & Selecting the Shopify Triggers

Once inside your bot, follow the below steps to find and use the triggers.

Click on Automation from the left side of the scroll bar and then select Triggers from the top.

Click on “New Trigger” and scroll down till you see Shopify Webhook, select it.

Native Webhook Actions

NewAge AI supports the following native actions as of now.

How To Use The Triggers

Follow the below visual guide for using the triggers

After adding the details and mapping the variable, attach the trigger to a subflow as:

We are now ready to use the triggers.

Triggers & Response Payloads

Cart Abandoned

Cart Abandoned is triggered from shopify whenever any customer enter their billing details but does not continue to payment page or does not complete the payment.

The response payload returns information regarding cart items, amount , checkout page url etc.

The response payload return the following JSON.

{
"id": 31436486049858,
"token": "5f47abde83b5d4a079cd5489c9bc6fa2",
"buyer_accepts_marketing": false,
"buyer_accepts_sms_marketing": false,
"created_at": "2023-03-28T04:56:22+00:00",
"updated_at": "2023-03-28T00:57:03-04:00",
"note": "f12372u15376836",
"taxes_included": false,
"total_weight": 0,
"currency": "AUD",
"phone": "+923032320964",
"customer_locale": "en",
"line_items": [
{
"key": "12535578755138",
"fulfillment_service": "manual",
"gift_card": false,
"grams": 0,
"presentment_variant_title": "Black",
"product_id": 1413103583298,
"quantity": 1,
"requires_shipping": true,
"sku": "11797017-1",
"taxable": false,
"title": "Pink Leather Quartz Watch",
"variant_id": 12535578755138,
"variant_title": "Black",
"variant_price": "14.99",
"vendor": "hapans",
"line_price": "14.99",
"price": "14.99"
}
],
"name": "#31436486049858",
"source_name": "5092638721",
"total_line_items_price": "14.99",
"total_tax": "0.00",
"total_discounts": "0.00",
"subtotal_price": "14.99",
"total_price": "34.99",
"total_duties": "0.00",
"billing_address": {
"address1": "test",
"city": "test",
"zip": "78601",
"country": "Pakistan",
"last_name": "Siddiqui",
"name": "Siddiqui",
"country_code": "PK"
},
"customer": {
"id": 5969354489922,
"accepts_marketing": false,
"last_name": "Siddiqui",
"orders_count": 6,
"state": "disabled",
"total_spent": "204.59",
"last_order_id": 4862145101890,
"verified_email": true,
"tax_exempt": false,
"phone": "+923032320964",
"currency": "AUD",
"default_address": {
"customer_id": 5969354489922,
"last_name": "Siddiqui",
"address1": "test",
"city": "test",
"country": "Pakistan",
"zip": "78601",
"name": "Siddiqui",
"country_code": "PK",
"country_name": "Pakistan",
"default": true
}
}
}

Note : The minimum time limit before the cart abandoned webhook triggered is 30 minutes by default

Order Creation (Cash On Delivery & Credit Card)

This webhook is triggered whenever someone completes the checkout process and places an order. The only difference between the two triggers is that when using Cash on Delivery, the order is by default marked unpaid and when using credit card, the order is by default marked as paid.

The response payload returns the following JSON

{
"id": 4862145101890,
"app_id": 5092638721,
"browser_ip": "119.160.34.14",
"buyer_accepts_marketing": false,
"checkout_id": 31435950030914,
"checkout_token": "3b34065898c1c679e0283b3c8c7d5da0",
"confirmed": true,
"created_at": "2023-03-27T23:16:50-04:00",
"currency": "AUD",
"current_subtotal_price": "24.87",
"current_total_discounts": "0.00",
"current_total_price": "44.87",
"current_total_tax": "0.00",
"customer_locale": "en",
"estimated_taxes": false,
"financial_status": "pending",
"gateway": "Cash on Delivery (COD)",
"location_id": 5833621570,
"name": "#1044",
"note": "f12372u15376836",
"number": 44,
"order_number": 1044,
"order_status_url": "Thank you! - CONNECTDOTS DEMO STORE - Checkout ",
"payment_gateway_names": [
"Cash on Delivery (COD)"
],
"phone": "+923032320964",
"processed_at": "2023-03-27T23:16:49-04:00",
"processing_method": "manual",
"reference": "a05cd2354ac4540796e3fe1e3c161553",
"source_identifier": "a05cd2354ac4540796e3fe1e3c161553",
"source_name": "5092638721",
"subtotal_price": "24.87",
"taxes_included": false,
"test": false,
"token": "de745afb0f9e4ce033d41035ddd1f58c",
"total_discounts": "0.00",
"total_line_items_price": "24.87",
"total_outstanding": "44.87",
"total_price": "44.87",
"total_price_usd": "29.86",
"total_tax": "0.00",
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2023-03-27T23:16:50-04:00",
"billing_address": {
"address1": "test",
"city": "test",
"zip": "78601",
"country": "Pakistan",
"last_name": "Siddiqui",
"name": "Siddiqui",
"country_code": "PK"
},
"customer": {
"id": 5969354489922,
"accepts_marketing": false,
"created_at": "2023-03-27T18:09:49-04:00",
"updated_at": "2023-03-27T23:16:50-04:00",
"last_name": "Siddiqui",
"state": "disabled",
"verified_email": true,
"tax_exempt": false,
"phone": "+923032320964",
"sms_marketing_consent": {
"state": "not_subscribed",
"opt_in_level": "single_opt_in",
"consent_collected_from": "SHOPIFY"
},
"currency": "AUD",
"accepts_marketing_updated_at": "2023-03-27T23:16:50-04:00",
"default_address": {
"id": 7363751346242,
"customer_id": 5969354489922,
"last_name": "Siddiqui",
"address1": "test",
"city": "test",
"country": "Pakistan",
"zip": "78601",
"name": "Siddiqui",
"country_code": "PK",
"country_name": "Pakistan",
"default": true
}
},
"line_items": [
{
"id": 12241816059970,
"fulfillable_quantity": 1,
"fulfillment_service": "manual",
"gift_card": false,
"grams": 0,
"name": "Classic Nato Strap Watch - CH 0221",
"price": "24.87",
"product_exists": true,
"product_id": 1413102731330,
"quantity": 1,
"requires_shipping": true,
"sku": "1097285-ch-0221",
"taxable": false,
"title": "Classic Nato Strap Watch",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "AUD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "AUD"
}
},
"variant_id": 12535576723522,
"variant_inventory_management": "shopify",
"variant_title": "CH 0221",
"vendor": "hapans"
}
],
"shipping_address": {
"address1": "test",
"city": "test",
"zip": "78601",
"country": "Pakistan",
"last_name": "Siddiqui",
"name": "Siddiqui",
"country_code": "PK"
}
}

Order Cancelled

This webhook is triggered whenever the order is cancelled from the shopify admin console.

The response payload returns the following JSON.

{
"id": 4862123409474,
"app_id": 5092638721,
"browser_ip": "119.160.34.14",
"buyer_accepts_marketing": false,
"cancel_reason": "customer",
"cancelled_at": "2023-03-28T00:50:11-04:00",
"checkout_id": 31435774623810,
"checkout_token": "d30a2d9c71d12d4ff8a154b4b140774e",
"closed_at": "2023-03-28T00:50:10-04:00",
"confirmed": true,
"created_at": "2023-03-27T22:46:04-04:00",
"currency": "AUD",
"current_subtotal_price": "0.00",
"current_total_discounts": "0.00",
"current_total_price": "0.00",
"current_total_tax": "0.00",
"customer_locale": "en",
"estimated_taxes": false,
"financial_status": "voided",
"gateway": "Cash on Delivery (COD)",
"location_id": 5833621570,
"name": "#1041",
"note": "f12372u15376836",
"number": 41,
"order_number": 1041,
"order_status_url": "Thank you! - CONNECTDOTS DEMO STORE - Checkout ",
"payment_gateway_names": [
"Cash on Delivery (COD)"
],
"phone": "+923032320964",
"processed_at": "2023-03-27T22:46:02-04:00",
"processing_method": "manual",
"reference": "934715d25490a701d19d0afb46e2e73a",
"source_identifier": "934715d25490a701d19d0afb46e2e73a",
"source_name": "5092638721",
"subtotal_price": "24.87",
"taxes_included": false,
"test": false,
"token": "3e7b990cb48fb3908681618fdfd11cb8",
"total_discounts": "0.00",
"total_line_items_price": "24.87",
"total_outstanding": "0.00",
"total_price": "44.87",
"total_price_usd": "29.86",
"total_tax": "0.00",
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2023-03-28T00:50:11-04:00",
"billing_address": {
"address1": "test",
"city": "test",
"zip": "78601",
"country": "Pakistan",
"last_name": "Siddiqui",
"name": "Siddiqui",
"country_code": "PK"
},
"customer": {
"id": 5969354489922,
"accepts_marketing": false,
"created_at": "2023-03-27T18:09:49-04:00",
"updated_at": "2023-03-27T23:16:50-04:00",
"last_name": "Siddiqui",
"state": "disabled",
"verified_email": true,
"tax_exempt": false,
"phone": "+923032320964",
"sms_marketing_consent": {
"state": "not_subscribed",
"opt_in_level": "single_opt_in",
"consent_collected_from": "SHOPIFY"
},
"currency": "AUD",
"accepts_marketing_updated_at": "2023-03-27T23:16:50-04:00",
"default_address": {
"id": 7363751346242,
"customer_id": 5969354489922,
"last_name": "Siddiqui",
"address1": "test",
"city": "test",
"country": "Pakistan",
"zip": "78601",
"name": "Siddiqui",
"country_code": "PK",
"country_name": "Pakistan",
"default": true
}
},
"line_items": [
{
"id": 12241758912578,
"fulfillable_quantity": 0,
"fulfillment_service": "manual",
"gift_card": false,
"grams": 0,
"name": "Classic Nato Strap Watch - CH 0222",
"price": "24.87",
"product_exists": true,
"product_id": 1413102731330,
"quantity": 1,
"requires_shipping": true,
"sku": "1097285-ch-0222",
"taxable": false,
"title": "Classic Nato Strap Watch",
"total_discount": "0.00",
"total_discount_set": {
"shop_money": {
"amount": "0.00",
"currency_code": "AUD"
},
"presentment_money": {
"amount": "0.00",
"currency_code": "AUD"
}
},
"variant_id": 12535576133698,
"variant_inventory_management": "shopify",
"variant_title": "CH 0222",
"vendor": "hapans"
}
],
"shipping_address": {
"address1": "test",
"city": "test",
"zip": "78601",
"country": "Pakistan",
"last_name": "Siddiqui",
"name": "Siddiqui",
"country_code": "PK"
}
}

Order Paid

This webhook is triggered whenever the order is marked from the shopify admin console.

The response payload returns the following JSON.

{
"id": 4862145101890,
"app_id": 5092638721,
"browser_ip": "119.160.34.14",
"buyer_accepts_marketing": false,
"checkout_id": 31435950030914,
"checkout_token": "3b34065898c1c679e0283b3c8c7d5da0",
"confirmed": true,
"created_at": "2023-03-27T23:16:50-04:00",
"currency": "AUD",
"current_subtotal_price": "24.87",
"current_total_discounts": "0.00",
"current_total_price": "44.87",
"current_total_tax": "0.00",
"customer_locale": "en",
"estimated_taxes": false,
"financial_status": "paid",
"gateway": "Cash on Delivery (COD)",
"location_id": 5833621570,
"name": "#1044",
"note": "f12372u15376836",
"number": 44,
"order_number": 1044,
"order_status_url": "Thank you! - CONNECTDOTS DEMO STORE - Checkout ",
"payment_gateway_names": [
"Cash on Delivery (COD)"
],
"phone": "+923032320964",
"processed_at": "2023-03-27T23:16:49-04:00",
"processing_method": "manual",
"reference": "a05cd2354ac4540796e3fe1e3c161553",
"source_identifier": "a05cd2354ac4540796e3fe1e3c161553",
"source_name": "5092638721",
"subtotal_price": "24.87",
"taxes_included": false,
"test": false,
"token": "de745afb0f9e4ce033d41035ddd1f58c",
"total_discounts": "0.00",
"total_line_items_price": "24.87",
"total_outstanding": "0.00",
"total_price": "44.87",
"total_price_usd": "29.86",
"total_tax": "0.00",
"total_tip_received": "0.00",
"total_weight": 0,
"updated_at": "2023-03-28T00:42:02-04:00",
"billing_address": {
"address1": "test",
"city": "test",
"zip": "78601",
"country": "Pakistan",
"last_name": "Siddiqui",
"name": "Siddiqui",
"country_code": "PK"
},
"customer": {
"id": 5969354489922,
"accepts_marketing": false,
"created_at": "2023-03-27T18:09:49-04:00",
"updated_at": "2023-03-27T23:16:50-04:00",
"last_name": "Siddiqui",
"state": "disabled",
"verified_email": true,
"tax_exempt": false,
"phone": "+923032320964",
"sms_marketing_consent": {
"state": "not_subscribed",
"opt_in_level": "single_opt_in",
"consent_collected_from": "SHOPIFY"
},
"currency": "AUD",
"accepts_marketing_updated_at": "2023-03-27T23:16:50-04:00",
"default_address": {
"id": 7363751346242,
"customer_id": 5969354489922,
"last_name": "Siddiqui",
"address1": "test",
"city": "test",
"country": "Pakistan",
"zip": "78601",
"name": "Siddiqui",
"country_code": "PK",
"country_name": "Pakistan",
"default": true
}
},
"line_items": [
{
"id": 12241816059970,
"fulfillable_quantity": 1,
"fulfillment_service": "manual",
"gift_card": false,
"grams": 0,"name": "Classic Nato Strap Watch - CH 0221","price": "24.87","product_exists": true,"product_id": 1413102731330,"quantity": 1,"requires_shipping": true,"sku": "1097285-ch-0221","taxable": false,"title": "Classic Nato Strap Watch","total_discount": "0.00","total_discount_set": {"shop_money": {"amount": "0.00","currency_code": "AUD"},"presentment_money": {"amount": "0.00","currency_code": "AUD"}},"variant_id": 12535576723522,"variant_inventory_management": "shopify","variant_title": "CH 0221","vendor": "hapans"}],"shipping_address": {"address1": "test","city": "test","zip": "78601","country": "Pakistan","last_name": "Siddiqui","name": "Siddiqui","country_code": "PK"}}