FAQ & Common Errors for Messenger Bots
Facebook Channel Common Errors Error: “Unsupported post request. Cannot be loaded due to missing permissions, or does not support this operation” You might see the error message like this: Unsupported post request. Object with ID '100343472848953' does not exist, cannot be loaded…
Facebook Channel Common Errors
Error: “Unsupported post request. Cannot be loaded due to missing permissions, or does not support this operation”
You might see the error message like this:
Unsupported post request. Object with ID '100343472848953' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at 
When you connect the channel to our platform. There is a screen that allows you to give the permission we need. please make sure you select all the permission that is asked on that screen.
Please follow this video to connect your Facebook page:
You can learn more information here:
Error: “Sending payload: 1545041 (#551) This person isn't available at the moment”
Either the user generated a lot of errors on our end or The user might block your bot, so the message will not be delivered.
Learn more information:
Error: “You have been temporarily blocked from performing this action”
you might see the error message below:
Error sending payload: (#2022) You have been temporarily blocked from performing this action. It means that Facebook has issued a temporary block on your Facebook account.
we are unable to send to any account that has been blocked by Facebook. We would advise you to check your Facebook business manager or page alert notification center for more information regarding this issue.
Error: “Hide comment error: (#200) Users can only edit their own comments published by the same app”
You see this error if you are using the “hide comments” action in the flow.
You can hide most comments on Posts with the following exceptions:
· comments made by the Page
· comments made by the Page's admins
· comments made by the Page on a User's Post. The Post is owned by the User.
· comments made by any User on another User's Post to the Page. The Post is owned by the User.
· comments made by an Event creator. The Post is owned by the Event creator.
· comments made by a Facebook Group. The Post is owned by the Group.
· comments made by anyone on a review
Learn more information:
Error: “Connecting different FB pages to different workspaces using 1 FB account”
Users have a few issues where they connect one page to a specific workspace and it disconnects when they add another page to a different workspace.
Possible reason for the error:
90% of the time the reason is because the user deselects the FB already connected on the other workspace during the connection process with Facebook.
Possible Solution:
the below video is recorded to be sent to users who have this specific issue and only them since we openly do not promote this procedure
Also you can reach out to the user through email or SMS. You need to make sure the user have opt-in to receive SMS & email messages.
Error: “I can’t receive recurring notification request message”
The reason for this is, facebook has a rate limit that You can only send one opt-in request per week with the same, specific title to a person. This includes the default value of "Updates and promotions".
So if you are testing the recurring notification request, you might receive the message when it’s first time trigger, but it might not trigger in the following test.
Also,
Do not send duplicate opt in requests to a person. A duplicate opt in request is defined as having the same title for notifications from a Facebook Page or the same title and image_url for notifications from an Instagram Professional account
You can only send in opt in requests during the standard messaging window
If a person opts in to marketing messages, this action does not open a standard messaging window
You can only see if a person has opted in to receiving marketing messages but not the statuses for pending opt in requests
If a person has chosen to stop receiving marketing messages, your notifications will no longer be delivered to that person and you will receive an error
A person can block, mute, or report your messaging
For marketing messages sent from an Instagram Professional account, generally, up to 10 opt-in requests for different titles can be sent per user over a 7 day period. A sub-limit of up to 5 opt-in requests may be sent to a user in a day. However, you should consider whether users are likely to find each opt-in request relevant and valuable before sending.
These requirements and limitations are subject to change as we are always striving for the best user and business experience. More information:
Error: “1893016 Calls to this API have exceeded the rate limit”
The reason for this is, facebook has a rate limit that You can only send one opt-in request per week with the same, specific title to a person. This includes the default value of "Updates and promotions".
So if you are testing the recurring notification request, you might receive the message when it’s first time trigger, but it might not trigger in the following test.
Also,
Do not send duplicate opt in requests to a person. A duplicate opt in request is defined as having the same title for notifications from a Facebook Page or the same title and image_url for notifications from an Instagram Professional account
You can only send in opt in requests during the standard messaging window
If a person opts in to marketing messages, this action does not open a standard messaging window
You can only see if a person has opted in to receiving marketing messages but not the statuses for pending opt in requests
If a person has chosen to stop receiving marketing messages, your notifications will no longer be delivered to that person and you will receive an error
A person can block, mute, or report your messaging
For marketing messages sent from an Instagram Professional account, generally, up to 10 opt-in requests for different titles can be sent per user over a 7 day period. A sub-limit of up to 5 opt-in requests may be sent to a user in a day. However, you should consider whether users are likely to find each opt-in request relevant and valuable before sending.
These requirements and limitations are subject to change as we are always striving for the best user and business experience. More details here: