Customer Feedback Report

This report shows user ratings and feedback about the Facebook Channel, providing valuable insights to improve service and user experience.

Steps to Access:

Within your bot, go to Analytics.

Select Customer Feedback from the left-side menu.

Available Report Types

Here is a brief explanation for the graphs in the Customer Feedback reports:

Line Graphs

Customer Feedback:
- The orange line represents feedback received in the current period.
- The gray line represents feedback received in the previous period.
Bot Users:
- The blue line represents bot users in the current period.
- The gray line represents bot users in the previous period.

These descriptions provide a clear understanding of how to interpret the graphs and use the available filters to analyze the relevant data in each report.

If you need further assistance, please submit a ticket at ticket@NewAge AI.com.au