AI Prompts

AI Prompts

Introducing our new AI Prompts feature, designed to enhance the efficiency of your live chat agents.

Select AI Provider

Click the gear icon to access the settings. Select your preferred AI provider and the relevant model:

OpenAI
Deep Seek
X AI
Gemini
Claude

Note: You can only connect to AI providers that have been integrated with your workspace.

Creating New Prompts

To create a new prompt click the "+ AI Prompt" button. Provide a name for your prompt and enter the prompt content then set the active status and adjust the display order as needed

We've included several pre-built samples for common scenarios:

Tone adjustment (Friendly, Formal, Funny)
Language translation (English, Chinese)
Other customizable use cases

Using AI Prompts in Live Chat

Type your message in the chat window, hover over the AI prompt icon, select your desired prompt then wait a few seconds for the AI to process and you will receive the transformed text.

Example: Translating "Hi, how can I help you today?" to Chinese can be done with just a few clicks, eliminating the need to switch between tabs or use external translation tools.

Currently, AI prompts only work with AI agent replies Future updates will expand functionality to include more features and use cases